Frequently Asked Questions

Everything distributors and salon buyers ask us about raw Indian hair, samples, factory visits, shipping, and payment — straight from our hair factory in Chennai, India.

What is raw Indian hair, and how is it different from regular extensions?

Raw Indian hair is 100% unprocessed, single-donor temple hair collected with the cuticle intact and running in one natural direction — never chemically treated, bleached, or mixed with other donors. That's what makes it last longer and resist tangling and shedding compared to mixed-origin or chemically-processed extensions.

Can I get a sample before placing a bulk order?

Yes. We're happy to send samples of weft, bulk, color, tape-in, or clip-in hair so you can check quality before committing to a wholesale order — contact us with the products and lengths you'd like to sample.

Can I visit your factory in person?

Yes — we welcome factory visits and tours of our Chennai facility so you can see our sorting and wefting process firsthand. Please book an appointment in advance using our Appointment page so our team can plan your visit.

How do you ship orders, and is fast/express delivery available?

We ship domestically across India and export worldwide via trusted courier and freight partners. Express/fast delivery options are available on request for urgent orders — let us know your timeline when you order and we'll confirm the fastest option for your destination.

How long does delivery take?

We begin processing every order immediately. Local (India) orders should be placed at least 15 days ahead of your required date; international orders at least 30 days ahead, to account for customs and shipping. Faster delivery can be arranged on request.

What payment methods do you accept for wholesale orders?

For international orders we accept bank wire transfer, PayPal, Western Union, MoneyGram, and Ria Money Transfer. Let us know your preferred method and we'll share the relevant payment details.

Can I pay by card if I visit the factory in person?

Yes — for walk-in customers visiting our Chennai facility, we have a card swiping machine on-site, so you can pay by debit or credit card in person.

What's the difference between weft, bulk, and clip-in hair extensions?

Weft hair comes pre-sewn into a track, ready for a stylist to install by hand. Bulk hair is loose, unwefted hair sold by weight, for distributors or stylists who do their own wefting, braiding, or custom work. Clip-ins are pre-wefted sections with clips already attached, for damage-free, no-install wear — our highest-demand retail product.

Do you offer tape-in extensions, and how are they different from weft?

Yes — tape-ins are pre-taped, ultra-thin wefts bonded in sections for a fast, flat, damage-conscious application. Regular machine wefts are sewn in instead of taped, which holds longer but takes more install time. Both are core products we manufacture in volume.

Can I order custom hair colors, or only natural shades?

We carry a wide natural and pre-colored range across weft, bulk, tape, and clip-in extensions, and color can be customized for bulk wholesale orders — tell us the shade and volume you need and we'll confirm feasibility and pricing.

Do you make wigs, and can I order one?

Wigs are not a stock item for us — our main volume is weft, bulk, color, tape, and clip-in extensions. We do take fully customized, made-to-order wigs (full lace and 360) built to your exact spec; contact us with your requirements and lead time for a quote.

Is the price negotiable for bulk or wholesale orders?

Yes. Contact us directly by phone, WhatsApp, or email with your product mix (weft, bulk, tape, clip-in, etc.) and order volume, and we'll respond with wholesale pricing and terms.

What's the minimum order quantity (MOQ) for weft or clip-in extensions?

MOQs vary by product and length. Tell us the product, length, and color you need on our Contact page or via WhatsApp, and we'll confirm the MOQ and pricing for that specific order.

Is it possible to remove tape-in or clip-in extensions without damaging natural hair?

Yes. Clip-ins remove instantly with no damage. Tape-ins should be removed by a professional stylist using the correct remover — done correctly, there's no damage to the natural hair.

Do you refund or replace damaged products?

If a bundle arrives with a genuine manufacturing defect, let us know within 7 days of delivery with photos of the issue, and we'll arrange a replacement or credit on your next order. (Placeholder — Shiva, please confirm your exact refund/replacement terms and we'll lock this answer in.)

Still Have a Question?

Reach out directly — our team replies with pricing, MOQs, and shipping timelines.

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